Contact
For questions, sales, or customer support, contact us at info@equineled.com, call (352) 844-1323, or fill out the form below to leave a message.
* SHOP OUR BLACK FRIDAY SPECIALS 11/24/25 - 12/01/25 *
OR 10% OFF OTHER PRODUCTS FOR FIRST TIME CUSTOMERS
For questions, sales, or customer support, contact us at info@equineled.com, call (352) 844-1323, or fill out the form below to leave a message.
*Disclaimer: The LED therapy products on our website are wellness devices intended for animal use, not medical devices, nor intended for human use. Our products are not to replace your veterinarian's diagnosis or treatment. If your horse has a medical condition, please consult your veterinarian before use.*
Effective Date: October 1st, 2025
Thank you for shopping at EquineLED. We want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.
Returns:
You have 30 calendar days from the date of purchase (invoice) to request a return. To be eligible for a return: Your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase. Some items cannot be returned, including: Clearance or final-sale items
Refunds:
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If approved, we will issue a refund to your original payment method within 7–10 business days. Shipping costs are non-refundable, unless the return is due to our error (wrong or defective item).
Return Shipping:
You will be responsible for paying your own shipping costs for returning your item. If the return is due to our error (you received an incorrect or defective item), we will cover return shipping costs.
How to Start a Return:
To start a return, please contact us at info@equineled.com. Include your order number and reason for the return. We’ll send you instructions on how and where to send your package. Contact Us If you have any questions about our Return & Refund Policy at:
Email: info@equineled.com
Phone: 352-844-1323
Effective Date: October 1st, 2025
Thank you for shopping with EquineLED! We strive to deliver your order quickly and safely.
1. Order Processing
Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. You will receive a confirmation email once your order has been shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time within the continental U.S. is 5–7 business days. Delivery times may vary depending on destination, carrier delays, or weather conditions.
3. Shipping Carriers
We use trusted carriers such as UPS. You’ll receive tracking information via email once your order has shipped.
4. International Shipping
At this time, EquineLED ships within the United States only. International shipping options may be added in the future.
5. Shipment Confirmation & Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. Tracking numbers will be active within 24 hours.
6. Damaged or Lost Packages
EquineLED is not responsible for packages lost or damaged in transit. If your package is damaged or missing, please contact the shipping carrier directly to file a claim. If you need assistance, contact us at info@equineled.com and we’ll help guide you through the process.
7. Wrong Address Disclaimer
It’s the customer’s responsibility to ensure the correct shipping address is entered at checkout. If an incorrect address is provided and the order ships, EquineLED cannot be held responsible for non-delivery or additional shipping charges.
8. Contact Us
If you have any questions about shipping or delivery, please contact us at:
Email: info@equineled.com
Phone: 352-844-1323
Effective Date: October 1st, 2025
Thank you for purchasing a product from EquineLED. We are committed to providing high-quality products and services. This document explains the terms of the 1-Year Limited Warranty for products purchased from EquineLED.
1. Warranty Coverage
EquineLED warrants that its products (including batteries) will be free from defects in materials and workmanship for one (1) year from the original date of purchase. EquineLTS products are treatment devices, not stable boots. Each product including boots/leg wraps should be under supervision during treatment. Do not leave the horse unattended while using the device, as movement may cause unnecessary pressure (stress) on the LED strip and result in damage.
During the warranty period, EquineLED will, at its discretion:
2. What is Not Covered
This warranty does not cover:
3. How to Make a Warranty Claim
To make a warranty claim, please:
Shipping costs for warranty claims may be the responsibility of the customer unless otherwise specified.
4. Limitation of Liability
This warranty is exclusive and is in place of all other warranties, whether expressed or implied.
EquineLED shall not be liable for any incidental, consequential, or special damages arising from the use or inability to use the product.
5. Governing Law
This warranty is governed by the laws of the State of Florida, without regard to conflict-of-law rules.
6. Contact Information
For questions or assistance with warranty claims please contact us at:
Email: info@equineled.com Phone: 352-844-1323
Effective Date: October 1st, 2025
Welcome to EquineLED. By accessing or using our website (equineled.com) and purchasing products, you agree to the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using this site, placing an order, or accessing content, you agree to these Terms and Conditions, our Return & Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree, do not use this website.
2. Use of the Website
3. Products and Orders
4. Payment
5. Shipping
6. Returns and Refunds
7. Intellectual Property
All content, logos, product images, and designs are property of EquineLED. Unauthorized use is prohibited.
8. Limitation of Liability
EquineLED is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.
9. Warranty
EquineLED warrants that its products will be free from defects in material and workmanship for one (1) year from the original date of purchase. See EquineLED 1-Year Limited Warranty for full details.
10. Governing Law
These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any disputes must be resolved under Florida law.
11. Modifications
EquineLED reserves the right to modify these Terms and Conditions at any time. Your continued use constitutes acceptance of any changes.
12. Contact Information
Questions about these Terms and Conditions can be directed to:
Email: info@equineled.com
Phone: 352-844-1323
Effective Date: October 1st, 2025
1. Acceptance of Terms:
By accessing or purchasing from this website (equineled.com), you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree, you may not use our services.
2. General Conditions:
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (excluding payment information) may be transferred unencrypted over networks.
3. Products and Pricing:
All prices are shown in U.S. dollars. We reserve the right to modify, discontinue, or update any product or price without notice. We strive for accuracy but do not guarantee that product descriptions, pricing, or other content are error-free.
4. Payment Terms:
Payment must be received in full before your order is processed. We accept major credit cards, PayPal, and other methods displayed at checkout. You agree to provide accurate and complete billing information.
5. Shipping and Delivery:
Orders are processed promptly, and we work to ensure timely delivery. However, EquineLED is not responsible for shipping delays once the item is handed to the carrier. Delivery times are estimates only and not guaranteed.
6. Returns and Refunds:
Please review our separate Return & Refund Policy for details about returns, exchanges, and refunds.
7. Accuracy of Billing and Account Information:
You agree to provide current, complete, and accurate purchase and account information for all transactions made on our site. We reserve the right to cancel orders if inaccurate or fraudulent information is provided.
8. Intellectual Property:
All content on this website, including text, logos, product images, and design elements, is the property of EquineLED and is protected by copyright and trademark law. You may not reproduce, distribute, or exploit any content without written permission
