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Horse Light Health

Shipping policy

Thank you for shopping with EquineLED! We strive to deliver your order quickly and safely.

Effective Date: October 1st, 2025

1. Order Processing

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received. You will receive a confirmation email once your order has been shipped.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery time within the continental U.S. is 5–7 business days. Delivery times may vary depending on destination, carrier delays, or weather conditions.

3. Shipping Carriers

We use trusted carriers such as UPS. You’ll receive tracking information via email once your order has shipped.

4. International Shipping

At this time, EquineLED ships within the United States only. International shipping options may be added in the future.

5. Shipment Confirmation & Tracking

You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. Tracking numbers will be active within 24 hours.

6. Damaged or Lost Packages

EquineLED is not responsible for packages lost or damaged in transit. If your package is damaged or missing, please contact the shipping carrier directly to file a claim. If you need assistance, contact us at info@equineled.com and we’ll help guide you through the process.

7. Wrong Address Disclaimer

It’s the customer’s responsibility to ensure the correct shipping address is entered at checkout. If an incorrect address is provided and the order ships, EquineLED cannot be held responsible for non-delivery or additional shipping charges.

8. Contact Us

If you have any questions about shipping or delivery, please contact us at:

Email: info@equineled.com

Phone: 352-844-1323

*Disclaimer: The LED therapy products on our website are wellness devices intended for animal use, not medical devices, nor intended for human use. Our products are not to replace your veterinarian's diagnosis or treatment. If your horse has a medical condition, please consult your veterinarian before use.*

Returns & Refunds | Shipping Policy | Warranty Policy | Terms & Conditions | Terms of Service

Effective Date: October 1st, 2025

Welcome to EquineLED. By accessing or using our website (equineled.com) and purchasing products, you agree to the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using this site, placing an order, or accessing content, you agree to these Terms and Conditions, our Return & Refund Policy, Shipping Policy, and Privacy Policy. If you do not agree, do not use this website.

2. Use of the Website

You agree to use the site only for lawful purposes.
You may not reproduce, duplicate, copy, sell, or exploit any part of the site without written permission from EquineLED.

3. Products and Orders

Product descriptions and pricing are subject to change without notice.
We make every effort to ensure accuracy but cannot guarantee that descriptions or images are error-free.
Orders are subject to acceptance and availability. We may refuse or cancel orders for any reason, including suspected fraud or errors.

4. Payment

Payment is required in full before processing orders.
We accept credit/debit cards, and other payment methods listed at checkout.
You agree to provide accurate and complete payment information.

5. Shipping

Orders are processed within 1–3 business days, with estimated delivery of 5–7 business days within the U.S.
Shipping costs are displayed at checkout.
EquineLED is not responsible for delays or lost/damaged packages once they are in the carrier’s possession.
See our Shipping Policy for full details.

6. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.
Please review that policy before making a purchase.

7. Intellectual Property

All content, logos, product images, and designs are property of EquineLED. Unauthorized use is prohibited.

8. Limitation of Liability

EquineLED is not liable for indirect, incidental, or consequential damages arising from your use of our website or products.

9. Warranty

Equine LTS warrants that its products will be free from defects in material and workmanship for one (1) year from the original date of purchase. See Equine LTS 1-Year Limited Warranty for full details.

10. Governing Law

These terms are governed by the laws of the State of Florida, without regard to conflict-of-law rules. Any disputes must be resolved under Florida law.

11. Modifications

EquineLED reserves the right to modify these Terms and Conditions at any time. Your continued use constitutes acceptance of any changes.

12. Contact Information

Questions about these Terms and Conditions can be directed to:

Email: info@equineled.com

Phone: 352-844-1323